Return and Exchange Policy
At [Afandi] Store, we are committed to your satisfaction and handle exchanges and returns flexibly. Please read the following policy carefully:
1. Cases of exchange and return:
• Requests for exchange or return are only accepted if the product is damaged or has a clear manufacturing defect.
• We must be notified within 24 hours of receiving the product, with attached photos showing the condition.
2. Cases not covered:
• The store is not responsible for any damage or harm caused by the shipping company after the order is delivered to them after 24 hours.
• Customized or made-to-order products cannot be exchanged or returned unless there is a design error.
3. Conditions:
• The product must be in its original condition and unused.
• The product must be returned with all accessories or attached parts (if any).
4. Contact method:
• You can contact us via WhatsApp to report any issue related to the order.
5. Processing time:
• Return and exchange requests are reviewed within 3 working days, and after approval, the customer is compensated or the replacement product is sent, depending on the case.
6. Shipping and costs:
• In case of exchange or return due to a store error, the store bears all shipping costs.
• In other cases, the customer bears the shipping and return costs.
Note:
• Our goal is to provide a distinguished experience for our customers, so we recommend opening the package upon receipt and verifying the product's condition before signing for delivery from the shipping company.
